Frequently Asked Questions
How do I make changes to or cancel my order?
Sorry, we are unable to edit or cancel orders are they have been placed. Please email us at firstname.lastname@example.org with any questions about your order.
How can I receive an Anna Griffin catalog?
We apologize that catalogs are not available to consumers.
Can I sell items that I make with Anna Griffin product?
Anna Griffin Inc. products are especially designed for the enjoyment and creativity of our consumers. In support of the creative industry, we allow consumers to use our products (papers, embellishments and stamps) to create a limited number of handmade, original projects to sell at craft shows and other small venues as long as they comply with the following guidelines in our Angel Policy.
Designs must be handmade and not mechanically reproduced (no photocopies or scans) or mass produced (over 50 of each design). Projects incorporating our designs may not be sold in retail stores or on the Internet. Individuals cannot represent themselves or their product as being affiliated with Anna Griffin. You may not use Anna Griffin Inc. copyrighted material for the purpose of creating logos, trademark, trade name, or trade dress or be used in any manner that is considered harmful towards Anna Griffin Inc. Unauthorized use, scanning or reproducing of our products or designs is strictly prohibited by law.
Can I purchase items for resale or for export?
Anna Griffin Inc. sells and ships products to end-user customers only, and we reserve the right to limit quantities or to cancel your order. Products sold on www.annagriffin.com are not authorized for export or resale. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to Anna Griffin Inc.s’ review and approval. If Anna Griffin Inc. chooses to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law.
My store/organization is having a fundraiser. How can I request a donation?
We firmly believe in supporting the use of our products in meaningful ways in the communities in which our customers live and work. We happily provide product donations to organizations that are affiliated with Anna Griffin retailers. For more information, contact a customer service representative at 1-888-817-8170.
Are you looking for designers/crafters to represent your line?
We are always looking for amazing talent! If you think that you have what it takes to be on the Anna Griffin Inc. Design Team, send us your resume along with examples of your work to email@example.com.
How do I access my Finishing School classes?
Sign in to www.annagriffin.com, then select Finishing School from the main menu. Click on the Finishing School box and scroll down to see all the classes you have access to.
If you are still unable to access the class, please call us at 888-817-8170.
How do I redeem a coupon for Finishing School classes?
On our home page, you can search for the product name, for example – “Flower Cart”. If there are multiple results, select the one that says CLASS. Add to Cart, then checkout. Enter Coupon Code and Apply. Proceed to checkout. If you are an existing customer, please sign in. If you are a new customer, please create an account during check out.
How do I become an Anna Griffin retailer?
We are thrilled that you are considering carrying our line in your store. In order to become an Anna Griffin retailer, you must be a brick and mortar storefront and meet the minimum opening order requirements. Visit the Wholesale section of our website and register for access or contact a customer service representative at 1-888-817-8170.
Do you display store retailers on your website?
Currently, no. For more information on how you can be added to the website, please email us at firstname.lastname@example.org.
How can I receive an wholesale catalog?
If you are a retailer interested in a wholesale catalog, please visit the Wholesale section of our website. Our online catalog is available to existing retailers; you simply need to complete the required information for access. If you do not currently have a wholesale account with Anna Griffin, simply complete the information required and a sales representative will contact you.